Privacy Policy

Privacy Policy

Mobai Inc. (hereinafter the "Company") establishes and discloses this Privacy Policy in accordance with Article 30 of the Personal Information Protection Act, in order to protect the personal information of data subjects and to handle related grievances promptly and smoothly.

This Privacy Policy applies to the processing of personal information collected through the inquiry form, material download requests, and similar channels on the website operated by the Company (hereinafter the "Site"). The Company processes personal information only within the scope consented to by data subjects, and faithfully complies with all relevant laws and regulations.

Article 1. Items of Personal Information Collected and Methods of Collection

The Company collects the following items of personal information.

Collection Channels ① The "Contact Us" form on the Site
② The "Download Brochure" request pop-up on the Site
Required Items Company name, name, contact number (phone number), company email address, inquiry content
Optional Items Job title
Automatically Collected Items Access IP address, cookies, access date and time, service usage records, browser type and OS

Article 2. Purposes of Collection and Use of Personal Information

The Company processes the collected personal information for the following purposes. Should the purpose of use change, the Company will take necessary measures, such as obtaining separate consent, in accordance with Article 18 of the Personal Information Protection Act.

  • Responding to and replying to customer inquiries
  • Sending solution brochures and technical materials
  • Adoption consultations, technical reviews, and quotation guidance
  • Statistical analysis and use of data for service improvement (in a form that does not allow individual identification)
  • Retention of records for dispute resolution and handling of complaints

Article 3. Retention and Use Period of Personal Information

The Company processes and retains personal information within the retention and use period stipulated by law, or within the retention and use period consented to by the data subject at the time of collection.

Inquiry form / brochure download information Retained for 3 years from the date of collection, then destroyed without delay
(however, if the data subject requests withdrawal of consent, it will be destroyed immediately)
Access records (automatically collected items) Retained for 3 months in accordance with the Protection of Communications Secrets Act
Retention pursuant to relevant laws Records on contracts or withdrawal of subscription: 5 years
Records on payment and supply of goods, etc.: 5 years
Records on consumer complaints or dispute handling: 3 years

Article 4. Provision of Personal Information to Third Parties

The Company processes the personal information of data subjects only within the scope specified in "Article 2. Purposes of Collection and Use," and provides personal information to third parties only in cases falling under Articles 17 and 18 of the Personal Information Protection Act, such as with the consent of the data subject or where there is a special provision of law.

The Company currently does not provide the personal information of data subjects to external parties, and where provision becomes necessary, it will obtain separate consent in advance.

Article 5. Entrustment of Personal Information Processing

The Company may entrust personal information processing tasks for the smooth handling of personal information work, and in the event of such entrustment, the matters set forth in Article 26 of the Personal Information Protection Act will be specified in a document.

If there are any tasks currently entrusted, this will be promptly reflected and disclosed in this Privacy Policy.

Article 6. Rights and Obligations of Data Subjects and Methods of Exercising Them

Data subjects may exercise the following rights against the Company at any time.

  1. Request to access personal information
  2. Request for correction in the event of errors, etc.
  3. Request for deletion
  4. Request to suspend processing
  5. Withdrawal of consent

The exercise of the above rights may be carried out against the Company in writing, by email, and similar means, and the Company will take action without delay. Where this is done through a representative, such as the legal guardian of a child under the age of 14 or a duly authorized agent, a power of attorney must be submitted.

Article 7. Destruction of Personal Information

When personal information becomes unnecessary, such as upon the expiration of the retention period or the achievement of the processing purpose, the Company destroys the relevant personal information without delay.

Methods of Destruction

  • Electronic file format: permanently deleted in a manner that makes recovery and reproduction impossible
  • Paper documents: destroyed by shredding or incineration

Article 8. Measures to Ensure the Security of Personal Information

In accordance with Article 29 of the Personal Information Protection Act, the Company takes the following technical, administrative, and physical measures necessary to ensure security.

  • Minimization of staff handling personal information and regular training
  • Establishment and implementation of an internal management plan
  • Encryption of personal information (passwords, encryption of communication channels, etc.)
  • Installation and periodic updating of security programs to guard against hacking, etc.
  • Management of access rights to the personal information processing system
  • Access control for unauthorized persons

Article 9. Operation and Refusal of Cookies

The Company may use "cookies" that store and retrieve usage information from time to time in order to provide customized services to users.

Purposes of Using Cookies

  • Analysis of visit and usage patterns, popular search terms, etc.
  • Providing user convenience and improving service quality

Installation, Operation, and Refusal of Cookies

Users may decide whether to allow or refuse cookies through their web browser option settings.

  • Chrome: Settings → Privacy and security → Cookies and other site data
  • Edge: Settings → Cookies and site permissions → Manage cookies and site data
  • Safari: Preferences → Privacy

If you refuse to store cookies, you may experience difficulties in using some services.

Article 10. Personal Information Protection Officer

The Company designates a Personal Information Protection Officer as set out below to take overall responsibility for tasks related to the processing of personal information and to handle complaints from data subjects and provide remedies for damages related to personal information processing.

Personal Information Protection Officer
Name: Personal Information Protection Officer
Contact: +82-31-340-3577,8
Email: help@mobai.co.kr

Data subjects may direct any inquiries, complaints, and requests for remedies regarding personal information protection arising from the use of the Company's services to the Personal Information Protection Officer. The Company will respond to and handle inquiries from data subjects without delay.

Article 11. Methods of Remedy for Infringement of Rights

To obtain remedies for personal information infringement, data subjects may apply for dispute resolution or consultation to bodies such as the Personal Information Dispute Mediation Committee and the Personal Information Infringement Report Center of the Korea Internet & Security Agency.

  • Personal Information Dispute Mediation Committee: (no area code) 1833-6972 / www.kopico.go.kr
  • Personal Information Infringement Report Center: (no area code) 118 / privacy.kisa.or.kr
  • Supreme Prosecutors' Office Cyber Investigation Division: (no area code) 1301 / www.spo.go.kr
  • National Police Agency Cyber Investigation Bureau: (no area code) 182 / ecrm.police.go.kr

Article 12. Changes to the Privacy Policy

This Privacy Policy applies from the effective date, and in the event of any additions, deletions, or corrections of content due to changes in laws or policy, such changes will be announced through the Site at least 7 days prior to the effective date of the changes.

Effective Date of This Policy: May 6, 2026

Company Name: Mobai Inc.

Address: Heungdeok IT Valley #2207, 13 Heungdeok 1-ro, Giheung-gu, Yongin-si, Gyeonggi-do, Korea

Inquiries: help@mobai.co.kr / +82-31-340-3577,8

※ This policy is a draft prepared based on a standard template. We recommend that it be finalized after legal review before official operation.